Definitions in these Conditions – “the Company”, “Us” and “We” – refer to HUSK (Unit D, St. Vincents Trading Estate, Feeder Road, BS2 0UY, 0117 462 1661, shop@madebyhusk.com). The “Customer” and “You” refer to the Customer of the Company. The “Contract” is any contract for supply of goods by the Company to the Customer. The “Goods” means any goods that are the subject of this contract. These terms and conditions shall apply to any orders placed with HUSK. By placing an order with HUSK, you confirm that you have read and agree to our terms and conditions. Please ensure that you have fully read these terms and conditions before placing an order.
HUSK is an independent company and is not affiliated with, endorsed by, or sponsored by IKEA, Howdens, DIY Kitchens, or any other third-party brand referenced on this website. Any references to third-party brands, products, or systems are for compatibility and descriptive purposes only. All trademarks, trade names, and logos remain the property of their respective owners.
From Thursday the 15th of February 2024, when a customer spends over £1500 on kitchen fronts via a HUSK Design or Quote Service, they will receive money back on their first sample order up to a maximum of £50. The value of the initial sample purchase will be refunded within 7 working days of the customer placing their kitchen fronts order. Refunds will be issued to the same account the customer used to make their initial sample purchase. Refunds can only be made to this account, and will not be made to an alternative account or in cash.
This money-back guarantee is subject to a maximum period of 90 days from the date of purchase. To qualify for money back, the customer must spend over £1500 on kitchen fronts within 90 days of placing their first sample order. No money-back claims outside of this period can be considered. Please note that HUSK reserves the right to forfeit this guarantee should we suspect any abuse of the offer.
In line with our commitment to sustainability, HUSK offers a Sample Return Service for customers who have purchased samples. If you return your samples in their original condition, using the provided courier label, you will be eligible for a full refund, excluding the original postage and handling costs. This helps us reduce waste by allowing samples to be reused by other customers. Please note that this offer does not apply to samples ordered using the FREELAM offer code. The refund will be processed once the samples have been received and inspected and will be issued to the same account used for the original purchase.
From Friday the 15th of March 2024, customers can receive up to five FENIX® and/or High Pressure Laminate (HPL) samples free of charge by using the coupon code FREELAM at checkout.
This coupon is limited to one use per customer. Upon entering the coupon code, a 100% discount will be applied to up to five FENIX® or HPL samples in the customer’s online basket. Any additional samples will be charged at the normal rate. Please note that postage and packaging costs are still applicable to all sample orders.
The value of any additional samples can be recouped upon purchase of at least £1500 worth of HUSK kitchen fronts, under our ‘Money Back on Sample Orders’ guarantee (see above).
All prices are quoted including 20% UK VAT. We reserve the right to change prices at any time and correct any errors in pricing. Shipping costs are not included in the pricing and will be calculated and added to your order. Should the customer order from outside Great Britain the customer will have the sole responsibility for paying any import or duty fees incurred. HUSK will not accept any liability for orders held at customs. We accept payment through BACS and card payments. Once payment has cleared, you confirm your order of the goods as set out in the invoice. On clearance of payment, HUSK will send an email notification to the client. Following confirmation of your order, you will have 24 hours in which you are entitled to cancel or change your order. Cancellation should be confirmed in an email. Any fees incurred by HUSK will be charged back to the customer.
Our lead time for production of made-to-order items is 8–10 weeks. On completion of production, there may be up to 5 working days extra for delivery. We make every effort to produce and deliver goods within this timeframe. All ‘off the shelf’ goods, such as taps and handles, will be delivered within the lead time for made-to-order items.
We are not able to provide an exact delivery date upon payment of the order. In the case of orders for off-the-shelf goods only, the lead time for delivery may be reduced. HUSK will contact you to arrange a delivery date when the goods are ready for dispatch. Please ensure that you give us a call to confirm our current lead times, as this may vary during busy periods such as the end of the year.
Our deliveries are usually made to a ground-floor room of the customer’s choice, within reason, by our white glove courier service. In some situations, however, kerbside delivery is the only possible option. If you absolutely require the delivery to be made inside your property, please let us know, and we will accommodate where possible. It is important that someone is present to receive the order and check it over. Any damage must be noted on the driver’s delivery slip and reported to HUSK within 48 hours, accompanied by photographic evidence.
Delivery Attendance
Upon arrival, our delivery team will attempt to make contact via knocking, doorbell, or phone call. If no response is received, our team can remain at the delivery location for a maximum of thirty (30) minutes. After this period, the delivery must be aborted. Re-delivery will be subject to applicable re-delivery charges and scheduling according to the next available delivery slot in our calendar.
Handling Upon DeliveryWhen your HUSK order is delivered, all items must be carefully inspected before signing the delivery slip. Any visible damage must be clearly noted on the delivery slip at the time of receipt.
Kitchen fronts must be kept flat at all times and must not be leaned upright against walls or surfaces, as this can cause bowing, warping, or other structural deformation
Storage Prior to Installation
If your HUSK order will not be installed immediately, it must be stored flat, indoors, in a space with a stable ambient temperature.
Storage in areas subject to temperature or moisture fluctuations, such as garages, lofts, or unheated spaces, may cause warping, bending, or material degradation. We cannot be held responsible for damage caused by improper storage.
Reporting Damage or Faults
In addition to noting any damage on the delivery slip, you must notify us within 48 hours of delivery by emailing workshop@madebyhusk.com.
This notification must include photographic evidence along with a clear description of the issue. Claims for damage or faults will not be accepted unless both of these conditions are met.
Customer Responsibility
By accepting delivery, you acknowledge responsibility for the correct handling and storage of your order. We are not liable for damage resulting from improper handling, storage, or installation after delivery.
As all items are made to order, we do not accept returns unless goods are confirmed to be faulty or damaged in transit and reported in accordance with the terms above.
Where liability is accepted, we will provide replacement items as soon as possible. We do not offer refunds for bespoke products.
Manufacturing Defects
If you believe your item has a manufacturing defect, please contact us as soon as possible with supporting photographic evidence. Where a defect is confirmed, replacement products will be issued.
Our timber veneers are a natural product, variation in colour, grain pattern, knots and markings are all natural occurrences and cannot be avoided. We will strive to grain match where possible but cannot guarantee that this will always be possible. Please be aware of these conditions when ordering a timber finish kitchen, Husk cannot be held responsible for natural variation.
Additional panels added to an existing order may be processed using a different batch of veneer, please keep in mind natural variation and occurrences.
Our wood veneer samples serve as representative examples only. The sample’s finish may not exactly match the final product, images displayed on our website or other marketing materials.
Timber can shift or change when cut, due to this we operate within a 1mm margin of error. The cutting process can reveal natural defects in the wood, which will be repaired with filler as needed. Please be aware that minor marks and breakout may occur as part of the machining process.
As with any sheet material there is a risk of warping which can happen due to changes in temperature and moisture, whilst we ensure that all doors that leaves our workshop have been quality control checked for any signs of warping, we cannot guarantee that this will not occur on delivery.
We recommend that any door over 1400mm be strongly considered during the design process. Door straighteners can be purchased with your kitchen order which help to prevent warping but do not guarantee it. Husk cannot be held responsible for any warped doors over the height of 1400mm after leaving our workshop.
Higher than average room temperatures and humidity levels can lead to moisture imbalance within timber doors, it is advised to keep a good level of indoor humidity to avoid the risk of warping. Husk cannot be held responsible for warped doors when placed in unsuitable environments.
We reserve the right to charge you an administration fee for any late changes made to your order, this does not cover any additional costs incurred due to the amendments to your order.
Any changes to your project once it has entered production will be treated as a separate order and charged accordingly. Husk cannot guarantee that these additional panels will be manufactured within the original project timeline.
The distance selling regulations set out that a private customer has the right to cancel orders of standard products up to 14 days after the order is delivered without giving a reason. The supply of personalised goods, or goods made to a customer’s specifications are exempt from these regulations. All orders for doors, drawer fronts, dishwasher fronts, cover panels and plinths are made specifically for the customer to order and are not carried as stock items by HUSK. As such any order for these items is not covered by the distance selling regulations, and terms for cancellation are as set out within this document.
In the case of orders containing standard products you have the right to withdraw your purchase within 14 days of receiving the goods. Notification that you wish to exercise your right to withdrawal must be made via an email to workshop@madebyhusk.com. The email must clearly state that you wish to exercise your right of withdrawal.
When using the right of withdrawal the customer will be responsible for any costs related to the return of the goods. The customer is responsible for making sure that the goods are suitably packaged for delivery, and arrive with no damage, in original condition, and including the original packaging. In the case of any damage caused during return shipping the customer should seek compensation from the shipping company. In the case of any diminished value to the goods, either caused by handling by the customer, or during return shipping, HUSK will hold the customer responsible for reimbursement.
HUSK will reimburse you the purchase cost of the goods within 14 days of either; receiving evidence that the goods have been sent, or receiving the goods. Reimbursement will be made via the same payment method you used to pay, unless agreed otherwise between HUSK and the customer.
Should the conditions above not be met HUSK reserves the right to refuse a return.
HUSK
Unit D
St Vincent Trading Estate
Feeder Road
Bristol
BS2 0UY
All of our goods are covered by a 2 year warranty against production defects. General wear and tear, scratches, dents, defects due to heat or water exposure and any damage caused by the customer are not covered. Any damage or alterations to the goods carried out by the customer void this warranty. Should HUSK accept liability to a defect, replacement products will be issued as soon as possible.
When placing on order the customer will be required to provide such personal information that is required for fulfilment of the contract. By placing an order you agree that this information is to be stored by HUSK. For further information refer to our Privacy Policy.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
HUSK will request the following personal information; name, email address, billing address, shipping address and phone number. This information will be collected should you; register on our website, place an order, subscribe to a newsletter; fill out a form on our website. The information gathered from the customer may be used by Husk in the following ways; to personalise user experience on the website, to process transactions, to send emails regarding orders, deliveries, or newsletters, to contact the customer with regards to orders.
HUSK does not share your personal data with third parties without advance notification. Your personal information will be shared with any parties who are responsible for assisting in the management of our website or conducting our business, on the basis that these parties will keep this information confidential. If required by law to release this information we will do so.