Terms and conditions

Definitions In these Conditions the “Company”, “Us” and “We” refers to HUSK (Unit D, St. Vincents Trading Estate, Feeder Road, BS2 0UY, 0117 462 1661, shop@madebyhusk.com). The “Customer” and “You” refers to the Customer of the Company. The “Contract” is any contract for supply of goods by the Company to the Customer. The “Goods” means any goods that are the subject of this contract. These terms and conditions shall apply to any orders placed with HUSK. By placing an order with HUSK you agree that you have read and agree to our terms and conditions. Please ensure that you have fully read these terms and conditions before placing and order. 

From Thursday the 15th of February 2024, when a customer spends over £1500 on kitchen fronts via a HUSK Design or Quote Service, they will receive money back on their first sample order up to a maximum of £50. The value of the initial sample purchase will be refunded within 7 working days of the customer placing their kitchen fronts order. Refunds will be issued to the same account the customer used to make their initial sample purchase. Refunds can only be made to this account, and will not be made to an alternative account or in cash.

This money back guarantee is subject to a maximum period of 90 days from date of purchase. To qualify for money back, the customer must spend over £1500 on kitchen fronts within 90 days of placing their first sample order. No money back claims outside of this period can be considered. Please note that HUSK reserves the right to forfeit this guarantee should we suspect any abuse of the offer.

From Friday the 15th of March 2024, customers can receive up to five FENIX® and/or High Pressure Laminate (HPL) samples free of charge by using the coupon code FREELAM at checkout.

This coupon is limited to one use per customer. Upon entering the coupon code, a 100% discount will be applied to up to five FENIX® or HPL samples in the customer’s online basket. Any additional samples will be charged at the normal rate. Please note that postage and packaging costs are still applicable to all sample orders.

The value of any additional samples can be recouped upon purchase of at least £1500 worth of HUSK kitchen fronts, under our ‘Money Back on Sample Orders’ guarantee (see above).

All prices are quoted including 20% UK VAT. We reserve the right to change prices at any time and correct any errors in pricing. Shipping costs are not included in the pricing and will be calculated and added to your order. Should the customer order from outside of the EU the customer will have the sole responsibility for paying any import or duty fees incurred. HUSK will not accept any liability for orders held at customs. We accept payment through BACS and card payments. Once payment has cleared you confirm your order of the goods as set out in the invoice. On clearance of payment HUSK will send an email notification to the client. Following confirmation of your order you will have 24 hours in which you are entitled to cancel or change your order. Cancellation should be confirmed in an email. Any fees incurred by HUSK will be charged back to the customer.

Our lead time for production of made to order items is 6-8 weeks. On completion of production there may be up to 5 working days extra for delivery. We make every effort to produce and deliver goods within this timeframe. All ‘off the shelf’ goods, such as taps and handles will be delivered within the lead time for made to order items. We are not able to provide an exact delivery date on payment of the order. In the case of orders for off the shelf goods only the lead time for delivery may be reduced. Either HUSK or our delivery partners will contact you to arrange a delivery date when the goods are ready for dispatch. We will not accept any liability for any losses should an order arrive later than the stated date. It is our suggestion that you do not book in for any additional trades to carry out further works until the goods have arrived on site.

Deliveries are kerbside only, and delivery will be made as close to the delivery address as the delivery vehicle can reasonably access, the items will not be carried into the property. It is the customers responsibility to ensure that there is adequate help available to unload the delivery vehicle. The delivery driver is not obliged to help with unloading, and no liability shall be placed on the driver or HUSK if damage or injury is caused during unloading. Once the goods are removed from the delivery vehicle all liability passes to the customer. A signature will be required for any delivery and someone will need to be on site to receive the goods. All packaging and goods should be carefully checked for damage before signing the delivery slip, any damage must be noted on the delivery slip. In addition to noting any damage on the delivery slip we will require notification of the damage via email to returns@madebyhusk.com this email must contain photographic evidence of the damage, and be received within 48 hours of the delivery time. Claims for damage will not be accepted unless these terms are fulfilled.

If there is nobody present to sign for or unload the goods the delivery will not be carried out. In this case the customer is liable for any associated cost of re-delivery. If goods are returned to HUSK the customer will be responsible for any fees related to the return of goods.

As all goods are made bespoke to you, we are not able to accept any returns. If HUSK accepts liability for goods damaged during delivery, or faulty items, we will provide replacement doors as soon as possible. The cost of postage for any return is the responsibility of the customer. The customer must also ensure that any returned items arrive to us in perfect unused condition.

Should any items have any manufacturing defects the customer must contact HUSK. If we accept liability for the defects replacement products will be issued as soon as possible.

The distance selling regulations set out that a private customer has the right to cancel orders of standard products up to 14 days after the order is delivered without giving a reason. The supply of personalised goods, or goods made to a customer’s specifications are exempt from these regulations. All orders for doors, drawer fronts, dishwasher fronts, cover panels and plinths are made specifically for the customer to order and are not carried as stock items by HUSK. As such any order for these items is not covered by the distance selling regulations, and terms for cancellation are as set out within this document.

In the case of orders containing standard products you have the right to withdraw your purchase within 14 days of receiving the goods. Notification that you wish to exercise your right to withdrawal must be made via an email to returns@madebyhusk.com. The email must clearly state that you wish to exercise your right of withdrawal.

When using the right of withdrawal the customer will be responsible for any costs related to the return of the goods. The customer is responsible for making sure that the goods are suitably packaged for delivery, and arrive with no damage, in original condition, and including the original packaging. In the case of any damage caused during return shipping the customer should seek compensation from the shipping company. In the case of any diminished value to the goods, either caused by handling by the customer, or during return shipping, HUSK will hold the customer responsible for reimbursement.

HUSK will reimburse you the purchase cost of the goods within 14 days of either; receiving evidence that the goods have been sent, or receiving the goods. Reimbursement will be made via the same payment method you used to pay, unless agreed otherwise between HUSK and the customer.

Should the conditions above not be met HUSK reserves the right to refuse a return.

HUSK
Unit D
St Vincent Trading Estate
Feeder Road
Bristol
BS2 0UY

All of our goods are covered by a 2 year warranty against production defects. General wear and tear, scratches, dents, defects due to heat or water exposure and any damage caused by the customer are not covered. Any damage or alterations to the goods carried out by the customer void this warranty. Should HUSK accept liability to a defect replacement products will be issued as soon as possible.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

HUSK will request the following personal information; name, email address, billing address, shipping address and phone number. This information will be collected should you; register on our website, place an order, subscribe to a newsletter; fill out a form on our website. The information gathered from the customer may be used by Husk in the following ways; to personalise user experience on the website, to process transactions, to send emails regarding orders, deliveries, or newsletters, to contact the customer with regards to orders.

HUSK does not share your personal data with third parties without advance notification. Your personal information will be shared with any parties who are responsible for assisting in the management of our website or conducting our business, on the basis that these parties will keep this information confidential. If required by law to release this information we will do so.