Frequently Asked Questions.

How can we help?

Scratching your head over something? Have a look through our frequently asked questions and if this still doesn’t itch the scratch, then feel free to drop us an email or call us and we’d be more than happy to help.

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  • General ×

    • How does the concept of HUSK work? Read more

      HUSK offers a simple and affordable way to add custom elements to your kitchen. Our fronts and worktops are designed to work with IKEA cabinets but can also be adapted if you’re planning a kitchen with an alternative cabinet supplier. All built right here in the heart of Bristol in our onsite workshop by our experienced makers.

    • What are the first steps of planning my new kitchen? Read more

      We suggest you book an appointment with one of your local IKEA kitchen planners. The staff are very knowledgeable and will help you create a kitchen layout that will work for you. After you have planned your layout with Ikea you can book an appointment to come into our HUSK showroom here in Bristol, where we can talk through what options we have available and show you samples of our doors, worktops and finishes. Alternatively you can plan your kitchen yourself on the IKEA 3D Kitchen Planner. You can find a link for this here. If planning a kitchen isn’t your thing, we also offer several planning and design services. See here for more information.

    • Do I order the IKEA units myself? Read more

      Yes, once you’re happy with the design of your kitchen you should place your order through IKEA either online or in store. Don’t forget to remove the doors, drawer fronts, cover panels and plinths from your order! You will order these from us. Tip: If you have used the 3D Kitchen Planner, you can create an Item List based on your design. We suggest that you use the list of doors, drawer fronts, cover panels and plinths to make out your HUSK order. These can then be removed from your bag before ordering, and this will help us sense check your order.

    • What material are the fronts made of? Read more

      Our fronts are made from 18mm solid birch ply and then laminated in 1mm Fenix on both the front and back of the door. We also offer an exposed ply front which is sanded and oiled.

    • Does HUSK supply hinges and drawer runners? Read more

      We don’t supply hinges or drawer runners. IKEA will advise which hinges and drawer runners you will need and will add these to your order. All of our fronts are designed to work with the hinges and slides provided by IKEA.

    • Which IKEA units fit HUSK fronts? Read more

      The fronts we produce here at HUSK are made to work with the IKEA Metod range. We are however able to make fronts for other types of cabinets. Please contact us to discuss your requirements.

    • Which IKEA kitchen do I have? Read more

      If you already have an IKEA kitchen and want to check whether it is Metod or Faktum you can tell by looking inside the cabinets. Metod cabinets will have two rows of drilled holes, whereas Faktum cabinets will only have one row. The Faktum range has been discontinued at IKEA, the only range available from them now is the Metod.

    • Does HUSK made fronts for other cabinets? Read more

      Absolutely! We are able to make fronts for any kitchen cabinets as well as wardrobe systems. Please contact us to discuss your requirements.

    • Do you provide samples? Read more

      We can arrange for a full set of Fenix samples to be delivered to you. We also offer a sample of the Fenix pressed onto a birch ply core, which will have one edge finished in oak. Please contact us to order samples. Fenix colours and all worktop finishes can all be ordered from our samples page.

    • Is there any way I can see a HUSK kitchen Read more

      Yes, we have a showroom here in Bristol with a display kitchen on show and our full range of Fenix colors and worktop options. If you’d like to book an appointment, please get in touch.

    • Can you produce a bespoke door size, cover panel or shelves for me? Read more

      Yes, we are able to produce bespoke sizes, please get in touch to talk to us about your requirements. Please contact us for more information.

    • Is HUSK affiliated with IKEA? Read more

      HUSK is not affiliated in any way with IKEA, nor do we claim any association or collaboration with IKEA.

    • Do you work with Architects and trades? Read more

      Yes, we are able to work with both architects and tradespeople, please get in touch via our contact form.

  • Technical ×

    • Do you pre-drill the fronts for handles? Read more

      The fronts are not pre-drilled. By drilling the holes yourself you have the flexibility to use any handles you like, and mount them where you think looks best. When you come to drill your handle holes we suggest that you place a piece of scrap wood behind the front as you drill, this will minimise tear out. The fronts shouldn’t be a problem to drill through

    • How thick are HUSK doors and drawers? Read more

      Our doors are 20mm thick. They are a little thicker than the IKEA doors so make sure that you allow for this when ordering your worktop. We make them this thick to make sure they stay flat and look good for years to come.

    • How thick are HUSK cover panels? Read more

      Just like our doors, the cover panels are 20mm thick. This not only helps to make sure that they stay flat, but also gives enough depth to screw them to the cabinet.

    • Do HUSK fronts fit integrated appliances? Read more

      We can only guarantee that our fronts will work with the IKEA range of integrated appliances. However, as most integrated appliances are based on standard cabinet sizes our fronts should work. Please refer to the appliance manufacturer’s installation guidelines.

    • How do I mount HUSK fronts? Read more

      As our fronts are designed to work with the Metod system, you can follow the instructions that are provided with your IKEA products. Alternatively you could arrange an installation through your builder. If you’re having trouble at any stage of the fitting process then please feel free to contact us and we will be happy to offer further advice.

    • How do I mount HUSK plinths? Read more

      You will need to buy the Metod legs which attach to the bottom of the cabinets. The legs are provided with clips that snap onto the legs. These clips should be screwed onto the back of your plinth, which you can then push onto the legs. If you need to create a corner in your plinth we suggest that the best option is to create a mitre joint.

    • How do I mount HUSK cover panels? Read more

      Start by aligning the cover panel with the Metod cabinet. We suggest that you leave the cover panel overhanging the cabinet so that it lines up with your new HUSK doors. Use clamps to hold the cover panel in position (making sure you protect your side panel). If you need to cut the panel you can mark it now and remove it before cutting to size. We suggest that you mark and cut from the top of the cover panel, this way the cut edge will be concealed by your worktop. With your cover panel the correct size you can align it to your cabinet, and clamp in position once again. Next we suggest you use a drill to bore a small pilot hole through the carcass side and into the cover panel – make sure you don’t go all the way through the cover panel! Finally use pan head screws to secure the cover panel.

    • How should I care for my HUSK fronts? Read more

      We use Fenix laminate on the surfaces of all of our fronts, you can download the care instructions for this here. Fenix is a smart material and has thermal healing properties, this means that small scratches can be healed by slightly heating the surface. This should be carried out by rubbing the affected area with a magic sponge, there is one included in the care & maintenance kit which you can purchase directly though HUSK.

  • Payment and Delivery ×

    • Do you have a minimum order? Read more

      No, even if you only need one door that’s fine, just place your order using our website.

    • What is the delivery time? Read more

      As we make all of our fronts to order we have a lead time of 6–8 weeks from the order date.

    • Can I change my order once it’s placed? Read more

      If you need to change anything on your order this must be done within 24 hours of placing your order. Please state clearly on email any changes and send to orders@madebyhusk.com

    • What if I have a complaint? Read more

      At HUSK we are committed to providing a great service, and most importantly we want to make sure your Husk fronts arrive in perfect condition. If however, you notice any flaws with your new fronts please contact us within 48 hours of delivery and we will be happy to help resolve any issues. For any complaints please email shop@madebyhusk or call us on 0117 44 203 77 to speak to someone directly.

    • What if my fronts arrived damaged? Read more

      Upon receipt of your order please check carefully for any damage. If there is any damage please document it with photographs and email them to shop@madebyhusk.com. Any damage must also be noted on the driver’s shipping note. We will do our best to set things right as soon as possible. After 48 hours of delivery of your order if no damage has been reported we cannot accept responsibility for the damaged doors.

    • Does HUSK offer a warranty? Read more

      Although we do not offer a guarantee on our product aftercare is something we take seriously. Should there be any issues or faults we would look to have these resolved immediately.

    • Can I track my order? Read more

      Online tracking is not possible with your HUSK order, however when you place your order we will send you an order confirmation email which will include an estimated delivery date. Two weeks before this date we will be in touch to confirm a date and time for the delivery. If you have any questions during this time then please contact us on oders@madebyhusk.com

    • Can I order over the phone? Read more

      We’re unable to process orders over the phone. If you’re having trouble placing your order, we would recommend that you are using a laptop/ computer that is supported by Google Chrome. If you are still having problems then give us a call and we can talk you through any issues.

    • What payment does HUSK accept? Read more

      We accept Visa Credit, Visa Debit, Mastercard and American Express.

    • Do you ship internationally? Read more

      Yes, we ship internationally. At the check out fill out your delivery address and a cost will be worked out for you based on the size of your order.

    • Can I cancel my order? Read more

      Yes, if you have made a mistake you can cancel your order but will need to do so within 24 hours of placing it.

    • Can I pick up my order from HUSK? Read more

      You can arrange to pick up your order from us here in Bristol if this is easier for you, please select ‘no delivery’ at check out. We will arrange with you an allocated date and time, if your delivery is not collected within 5 working days of this time then we will charge a storage fee.

    • Can I choose my delivery date and time? Read more

      We have a lead time of 6–8 weeks, we will allocate a delivery time for you within this period. If you’d like to discuss a preferred delivery date with us then please give us a call or write a note on your order for us to look out for.

    • How do I know that my order has been received? Read more

      After you have placed an order with us you will receive a confirmation email to confirm your order. If you’d like to change your order it must be done within 24 hours after receiving this email.

    • Why has my card payment failed? Read more

      Please make sure your card details and shipping address is correct, and matches the details registered with your bank. If your card is still not working then please contact your bank. We accept Visa Credit, Visa Debit, Mastercard and American Express.

    • Can I pay in instalments? Read more

      We ask that you pay the full amount upfront at the checkout.

    • Does the delivery require a signature? Read more

      There will need to be someone on site to receive the order, check and sign off your order. If your order is not correct or has any damages you must report this within 48 hours of receiving the order.

    • What is your returns policy? Read more

      Because we manufacture our products specifically for each order we are not able to accept returns, unless the goods are faulty or damaged. Please see our terms and conditions for full details.

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